Job Description

DESCRIPTION
Join our innovative cloud solutions team where you'll guide enterprise customers through their digital transformation journey. As a Customer Solutions Manager, you'll collaborate with diverse teams to create and implement strategic cloud adoption plans that drive business success.
About the Team
We are a global team dedicated to helping organizations realize their full potential through cloud technology. Our collaborative approach combines technical expertise with customer advocacy to deliver world-class support and solutions. We partner with organizations across industries, from emerging businesses to enterprise customers, supporting their mission-critical applications.
Key job responsibilities
- Design and implement customer success strategies aligned with business outcomes
- Foster relationships with stakeholders to ensure effective communication and collaboration
- Coordinate cross-functional teams to deliver comprehensive cloud solutions
- Monitor and report on customer adoption progress and success metrics
- Develop and maintain implementation roadmaps for complex technical initiatives
A day in the life
You'll collaborate with cross-functional teams to develop and execute customer success strategies. Your day might include facilitating strategic planning sessions, coordinating with technical teams on migration projects, and consulting with customers on their cloud adoption journey. You'll build relationships with stakeholders at all levels while ensuring alignment between business objectives and technical solutions.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
AWS Global Sales
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
BASIC QUALIFICATIONS
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- 5+ years experience managing technical or engineering programs
- 3+ years of customer-facing experience working with executives and technical teams
- Demonstrated ability to coordinate cross-functional teams and deliver results
PREFERRED QUALIFICATIONS
- Project management certification (PMP, SCRUM/Agile, SAFe)
- Experience with cloud services implementation and modernization projects
- Advanced degree in technology, business, or related field
- Experience in digital transformation initiatives
- Knowledge of cloud computing technologies and industry trends
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.