Customer Services Team Leader
Western Cape, South Africa
Job Description
Job Summary Responsibilities:
- Provide timely and quality responses to customer complaints and escalations across all channels.
- Ensure a customer-centric approach is embedded in all processes and interactions.
- Collaborate with other departments to ensure a seamless customer experience across all touch points.
- Manage day-to-day operations of the customer service team.
- Provide training and support to team members in complaints handling and customer service skills
- Contribute to a positive team culture and motivate staff towards achieving performance targets.
- Monitor team performance and ensure the team adhere to our quality metrics.
- 4 years Management / Team Leader experience on an online retail campaign
- Ecommerce Customer Service Experience ( a must have)
- IR & Performance management experience is a must
- Market place experience (eBay, Amazon, TIKTOK)
- Experience managing a Work From Home team
Recruiter
Skills Required
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1574324
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationWestern Cape, South Africa
-
EducationNot mentioned