Customer Services Team Leader
Job Description
Our client is seeking an experienced Customer Service Leader to enhance the team's capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. While driving continuous improvement based on the feedback received from their customers.
Managing a small team of Customer Service Agents based remotely from South Africa. Ensuring that they lead by example in being a customer advocate in the business.
Responsibilities:
- Provide timely and quality responses to customer complaints and escalations across all channels.
- Ensure a customer-centric approach is embedded in all processes and interactions.
- Collaborate with other departments to ensure a seamless customer experience across all touch points.
- Manage day-to-day operations of the customer service team.
- Provide training and support to team members in complaints handling and customer service skills
- Contribute to a positive team culture and motivate staff towards achieving performance targets.
- Monitor team performance and ensure the team adhere to our quality metrics.
- 4 years Management / Team Leader experience on an online retail campaign
- Ecommerce Customer Service Experience ( a must have)
- IR & Performance management experience is a must
- Market place experience (eBay, Amazon, TIKTOK)
- Experience managing a Work From Home team
Skills Required
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Job Detail
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Job IdJD1573925
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWestern Cape, South Africa
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EducationNot mentioned