Customer Services Team Leader
Job Description
Our client is seeking an experienced Customer Service Leader to enhance the team's capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. While driving continuous improvement based on the feedback received from their customers.
Managing a small team of Customer Service Agents based remotely from South Africa. Ensuring that they lead by example in being a customer advocate in the business.
Responsibilities:
- Provide timely and quality responses to customer complaints and escalations across all channels.
- Ensure a customer-centric approach is embedded in all processes and interactions.
- Collaborate with other departments to ensure a seamless customer experience across all touch points.
- Manage day-to-day operations of the customer service team.
- Provide training and support to team members in complaints handling and customer service skills
- Contribute to a positive team culture and motivate staff towards achieving performance targets.
- Monitor team performance and ensure the team adhere to our quality metrics.
- Zendesk Experience
- 4 years Management / Team Leader experience on an online retail campaign.
- E-commerce Customer Service Experience ( a must have).
- Complaint handling experience (essential).
- Marketplace experience (eBay, Amazon, TIKTOK).
- Social Media experience.
Skills Required
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1528715
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationWestern Cape, South Africa
-
EducationNot mentioned