Job Description

Are you passionate about creating exceptional experiences and making a real difference in people's lives? At Vital Health Foods, every interaction with our customers is an opportunity to Own It--take charge, solve problems, and lead outcomes that build trust and loyalty.
Here, you'll Grow With Us and stay curious, constantly learning new ways to elevate the customer journey while innovating how we show up every day. You'll Lead With Heart, bringing empathy and visible leadership to every conversation, connecting genuinely with our customers and colleagues alike.
At Vital, we are Stronger Together--collaborating across teams to deliver seamless service and cultivate vitality, not just for our customers, but for ourselves as well. Your energy, initiative, and care will directly shape how South Africans experience our brand.
If you're ready to turn every customer interaction into impact, thrive in a purpose-driven environment, and truly Own It, join us and be part of the Vital Health Foods family.
What you will do:

• Respond to and resolve customer queries across phone, email, and social media platforms in a professional and empathetic manner.

• Handle product-related complaints and escalate complex cases to the Customer Services Manager and other relevant departments (Regulatory, Quality, Sales etc)

• Assist in the preparation of scientific content and customer communication materials.

• Support the implementation of product and health training initiatives, including the design and delivery of product training sessions.

• Help coordinate customer service projects, including exhibitions, training sessions, and community engagement activities.

• Build relationships & loyalty through consistent communication.

• Deliver service excellence that is human, warm & memorable.

What are we looking for:

• BSc in Dietetics or equivalent qualification.

• 1-2 years' experience in customer care, preferably in the healthcare, pharmaceutical, or supplement industry.

• Registration with the HPCSA as a Dietitian will be advantageous.

• Understanding of ethics and regulatory requirements in the health and wellness sector.

• Strong communication and interpersonal skills.

• Excellent attention to detail, and a strong customer-orientation.

• This role is ideal for a dietitian looking to apply their nutrition knowledge and communication skills in both a customer-facing and operational support capacity in the health food and supplement industry.

Skills Required