Job Description

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Are you a customer service expert with a passion for problem-solving? Do you excel at building strong relationships and ensuring every client feels valued? An established growing company is looking for a proactive and detail-oriented Customer Service Manager to join their team.
This is a key role where you'll be the go-to person for their clients, ensuring they receive professional, timely, and effective support. While you won't be managing a large team, you'll be a senior member of the customer service unit, handling more complex queries and upholding their high standards of service. This role will suit someone with excellent customer service management skills and who takes ownership, shows initiative, and is dedicated to keeping the operations running smoothly. If you're a proactive self-starter who thrives in a fast-paced environment and is passionate about delivering top-tier service, this is made for you.
Responsibilities:

• Client Support: Act as the main point of contact for clients, responding to queries via phone and email. You'll tackle complex issues and build lasting relationships through effective follow-up.

• Build strong, positive relationships with clients by understanding their needs and following up effectively.

• Administration: Process client requests and documentation with meticulous attention to detail.

• You'll maintain accurate client records and manage service tickets to ensure all deadlines are met.

• Quality and Service: Proactively identify opportunities to improve the service and support junior team members with your knowledge and expertise. You'll be instrumental in maintaining their reputation for excellence.

Requirements

• A minimum of 2-3 years in a customer service, administration, or client support role. Experience with export or logistics administration is a bonus

• Experience with the smooth running of customer service operations

• Strong communication and interpersonal skills

• A professional client-focused attitude

• Excellent organisational abilities.

• You must be an intermediate to advanced user of MS Excel

• Experience with CRM systems

• Tech savvy

• Proactive

• Team player?

• Matric is essential; a relevant Diploma or Certificate is advantageous

Benefits
Permanent
Fast paced environment
Growing company

Skills Required