Job Description

Closing Date 2025/11/05
Reference Number AEC251022-2
Pillar AECI Plant Health
Job Title Customer Services Co-ordinator
Job Type Classification Permanent
Job Grade CL
Number of Positions 1
Location - Town / Site Paarl
Location - Province Western Cape
Location - Country South Africa

• Respond to stock requests received from Crop Advisors/Depots.
• Execute efficient and accurate ordering and expediting orders
• Expedite stock requests and communication of requests with Crop Advisors and depot personnel.
• Perform Buying task: Placing of POs, Sending of Orders to suppliers, follow up on orders, provide feedback on orders.
• Monitor excess stock levels at Crop Advisor warehouses.
• Follow up on GRN's from Crop Advisors with direct deliveries and stock transfers (GIT's).
• Participate in stock takes
• Prioritise tasks and manage time correctly in order to complete daily tasks timeously.
• Perform a relief support function for other members of the department
• Filing and scanning of paperwork
• Manage stock returns from depots (Drawbacks)
• Adhere to all internal control policies of the Company
• Uphold and work according to all internal and external safety guidelines
• Required to conform to relevant SHEQ rules and regulations as per company policy.
• Undertake any legal ad hoc tasks for which the incumbent is competent as directed by the Warehouse Team Leader or Management.
• Investigate customer complaints so as to ensure customer centricity and advise process to be followed.
• Report customer complaints to the relevant Management staff member and relevant actions taken.
• Report outcome of investigation and resolution of problem to the relevant Management staff member.
• Ensure continued communication throughout the process with the customer up to resolution of the problem, keeping the Warehouse Team Leader updated.
• Ensure good housekeeping standards are maintained in areas responsibility.

Qualifications & Experience

• Minimum education Grade 12 with a diploma in Logistics, Procurement, Operations and/or Supply Chain.
• Minimum of 3 years' hands on experience in logistics, distribution, Production or warehousing environment within the agricultural chemical industry.
• Must have proven track record for excellent customer service.
• Possess general knowledge of the agricultural chemical industry and a knowledge of the products that are supplied within the agricultural chemical industry and their uses.
• Strong admin functionality.
• Computer knowledge of MS Office (Excel/Word) and MS Outlook.
• Must possess a working knowledge of Syspro.
• Knowledge of SAP advantageous.
• Knowledge of .NET would be advantageous.
• Must be knowledgeable of all Acts, i.e. hazardous chemicals, road transportation, etc.
• Must be results orientated and able to work both independently as well as within a team environment and be deadline driven.
• Possess an attitude that is key to success and must be self-motivated.
• Knowledge of the various SHEQ Management Systems standards/requirements advantageous.
• Possess the ability to solve problems systematically

Skills Required