Job Description

The Customer Services Coordinator is responsible for ensuring exceptional customer service and customer satisfaction by accurately processing customer orders, coordinating dispatches, managing quotations, samples, pricing support, and after-sales service. The role requires close coordination with internal departments to ensure orders are delivered correctly and on time, in line with customer expectations
Job description
Customer Orders & Purchase Orders
Process and administer customer purchase orders accurately on BPCS
Monitor and expedite delayed manufactured and purchased orders
Communicate order status and delivery expectations to customers
Scheduling & Order Management
Plan and schedule customer orders according to priority and production capacity
Maintain and update Export Order Status Reports
Issue order acknowledgements confirming dispatch dates
Shipping & Logistics
Capture and manage accurate shipping instructions
Liaise with Warehouse and Shipping to ensure timely dispatch
Follow up on shipments and provide tracking details to customers
Quotations, Pro-Forma Invoices & Payments
Assist with the preparation of quotations and pro-forma invoices
Liaise with Product Management, Shipping, and Finance to finalize pricing and freight costs
Ensure payments are received and verified before processing orders
Samples, Prototypes & BOM Requests
Process sample requests (with and without BOM numbers)
Coordinate prototype and development orders
Ensure correct documentation, scheduling, and shipment of samples and prototypes
After-Sales Support (RAN/CAR Process)
Process RANs, CARs, and warranty replacements
Coordinate credit and debit notes with Finance
Communicate outcomes and resolutions to customers
Pricing & Analysis

• Assist with the maintenance of customer-specific pricing files

• Support quantity-based pricing accuracy per BOM number

• Assist with profitability, sales, and order analysis when required

Certification Warehouse Administration

• Maintain certification stock accuracy

• Coordinate stock movements between Certification Warehouse, Lab, and Export locations

Minimum requirements

• Strong attention to detail

• Excellent communication and customer service skills

• Ability to work under pressure and manage multiple priorities

• Strong administrative, organisational and coordination skills

• Analytical mindset with problem-solving ability

Skills Required