Customer Service Specialist

Durban, KwaZulu-Natal, South Africa

Job Description

A global customer experience management company, digitally powered and human-driven, with multiple locations internationally is seeking experienced Customer Service Specialist to join their growing team in Durban.
DBN | Permanent | R 10 000
We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team. This role will be the first point of contact for the customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too)

  • As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
  • Quickly identify hardware, operating system and networking issues during clients interactions.
  • Help update knowledge base by identifying and reporting issues.
  • Resolve client problems in a professional manner, escalating issues as required.
  • Maintain customer records by updating account information in the database.
  • Contribute to team effort by accomplishing related results as needed.
  • Requirements and Skills
  • What do you need to bring to the table? Here's what we're looking for:
  • Proven experience as Financial Customer Support Specialist - 1 + year in the role.
  • Flexibility to work rotating 8- hour shifts, including evening and weekends.
  • Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
  • Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
  • Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
  • Strong verbal and written communication skills and problem-solving skills.
  • Patient and cool under pressure.
Working Hours:
  • Mon-Fri: 1:30 pm - 2:30 am
  • Saturday: 4:00 pm - 10:00 pm
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Job Detail

  • Job Id
    JD1542562
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Durban, KwaZulu-Natal, South Africa
  • Education
    Not mentioned