Job Description

Customer Service Representative
Schedule:
Monday-Friday: 7:00 AM - 3:00 PM PST
Weekend coverage: 1 hour Saturday + 1 hour Sunday (flexible)
Employment Type: Full-time (Independent Contractor Agreement)
Role Overview
We are seeking a dependable and customer-focused Customer Service Representative to serve as the primary point of contact for our customers. This role is essential to maintaining a high-quality customer experience through timely, professional, and accurate support across multiple communication channels.
The ideal candidate has a proven background in customer service, communicates clearly and confidently in English, and is comfortable working independently in a remote environment.
Key Responsibilities
Respond to customer inquiries via email, text, and phone
Provide fast, friendly, and professional customer support
Resolve order-related issues, including returns, exchanges, and refunds
Submit and follow up on shipping claims with FedEx
Maintain up-to-date knowledge of products, policies, and procedures
Accurately document customer interactions and resolutions
Collaborate with internal team members to improve processes and customer experience
Qualifications
3+ years of experience in customer service or customer experience roles
Fluent in English with strong written and verbal communication skills
Demonstrated ability to handle customer issues with professionalism and empathy
Experience using customer support platforms; Gorgias experience is strongly preferred
Reliable computer and high-speed internet connection
Ability to work independently from a distraction-free home office
Strong attention to detail and follow-through
Location Considerations
LATAM
South Africa

Skills Required