Job Description

FULL TIME
REMOTE
Position: Customer Service Representative
Type of Contract: Independent Contractor
Working Hours: Monday to Friday (CST Timezone)
? Work from any corner of the world and be a part of the #remoteworkrevolution!!
About the Company
The company is a wellness-focused supplement brand dedicated to helping people feel their best--naturally. Built on a foundation of clean, bioavailable ingredients and years of personal research, our mission is to restore mineral balance and promote holistic health. We blend science, storytelling, and performance to empower our customers in their wellness journey.
Scope of the Role:
We are seeking a motivated, empathetic, and detail-oriented Customer Service Representative to support our growing customer base. You'll be the first line of communication, handling inquiries, resolving issues, and delivering a best-in-class customer experience across email, chat, and social platforms--all while maintaining the Optimize brand voice.
Duties and Responsibilities:

• Respond to customer inquiries across email, live chat, and social media platforms in a timely and professional manner
• Resolve issues related to orders, shipping, returns, and product questions with empathy and clarity
• Monitor and track recurring issues to help identify opportunities for improvement
• Collaborate with internal teams (Operations, Marketing, etc.) to escalate and resolve complex concerns
• Maintain consistent brand voice and tone across all interactions
• Assist with managing customer reviews and feedback loops to ensure satisfaction and retention

Requirements
Years of Experience:

• 1-2 years of experience in a customer service or support role (preferably in eCommerce or DTC environments)

Background:

• Strong written and verbal communication skills
• Ability to remain calm, positive, and resourceful in high-pressure situations
• Passion for wellness, supplements, or holistic health is a strong plus
• Self-starter comfortable working independently in a fast-paced, remote setting

Tools and Software:

• Experience with helpdesk platforms such as Gorgias, Zendesk, Freshdesk, or similar
• Familiarity with eCommerce platforms (Shopify is a plus)
• Proficient in Google Workspace (Docs, Sheets, Gmail) and Slack

Skills Required