Customer Service Representative
Rustenburg, North West, South Africa
Job Description
Key Accountabilities
- Maintaining empathetic and professional front with the customers.
- Answering support calls, emails, support tickets.
- Providing instant troubleshooting via live chat tool.
- Helping customers complete online payments.
- Acknowledging customer complaints.
- Solving customer complaints.
- Process different documents like applications, forms, and custom requests.
- Constant communication with colleagues from various departments to offer efficient customer service.
- Providing feedback on customer service efficiency process.
- Ensuring complete customer satisfaction.
- Providing professional customer service experience.
- Customizing individual customer journey.
- Keeping records of customer communication, complaints, transaction and more.
- Grade 12/ or equivalent
- National Diploma in supply chain or similar
- PRMS system experience is an advantage.
- Ability to interface with customers, sales and production.
- Must be very detail-oriented and capable of multi-tasking.
- Must be an action oriented, team-player with excellent problem-solving skills.
- Proficient in Microsoft Office Competencies .
- Must have 3-5 Years experience in relevant or similar role.
Skills Required
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Job Detail
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Job IdJD1630877
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRustenburg, North West, South Africa
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EducationNot mentioned