Job Description

, permanent
Position: Customer Service Representative
:
We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-notch customer service to our clients and ensuring their satisfaction with our products and services.
Key Responsibilities:
- Respond to customer inquiries and concerns in a timely and professional manner
- Provide technical support and troubleshooting assistance to customers
- Assist customers with product and service inquiries, orders, and returns
- Maintain a high level of product knowledge to effectively address customer questions and concerns
- Build and maintain strong relationships with customers to promote loyalty and retention
- Collaborate with other departments to resolve customer issues and escalations
- Continuously seek opportunities to improve the customer experience and provide feedback to the team
- Keep accurate records of customer interactions and transactions
- Meet or exceed customer service satisfaction goals and metrics
Qualifications:
- High school diploma or equivalent required; Bachelor's degree preferred
- Minimum of 1-2 years of customer service experience, preferably in a technology or software company
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and experience with CRM software is a plus
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Positive attitude and a passion for providing exceptional customer service
We Offer:
- Competitive salary and benefits package
- Opportunities for growth and advancement within the company
- A positive and supportive work environment
- Ongoing training and development opportunities
If you are a customer-focused individual with a passion for technology and providing exceptional service, we would love to hear from you. Join our team at Link Up Solutions and help us continue to provide top-notch solutions and support to our clients.

Skills Required