Job Description

###

Overview

BME Metallurgy a division of Omnia Group, is in the business of procuring and distribution of chemicals, products and services into the mining industry. It is a major player in the South African market with a significant footprint in Africa and the intent of further developing a growth strategy to becoming a key player in Africa, as well as aspiring to become a player in the global market. Effective strategic sourcing is the foundation of a successful chemical distribution business.

###

Qualifications

A tertiary qualification in Chemistry and/or Sales and/or Marketing (Diploma/Degree) Computer literacy
###

Experience

At least 5-10 years' experience in a similar customer service environment Maintaining relationship with customer (sales experience in managing customer relationship) Experience of D365 ERP System specifically
###

Duties

Quality processed orders

Accept all orders and ensure that they are processed timeously. Effectively implement price increases. Ensure profit margins are maintained.

Informed clients and relevant internal stakeholders

Gain local market intelligence. Keep customers informed and updated on the status of their orders. Liaise with existing clients daily basis. Communicate price changes to customers. Effective interaction with Logistics, Finance, Warehouse, Distribution, Production, Procurement, Commercial etc.

Controlled/monitored stock

Monitor stocks and inform Planner and Procurement departments of potential stock shortages Manage sample stock.

Duties and Responsibilities

Assist in growing the client base. Establish an understanding of systems and procedures as well as identify improvements on these. Any Adhoc duties might be required within the department.
###

Job Competencies

Effective communication skills Problem analysis and Problem solving Customer service orientation Organizational skills Attention to detail Adaptability Teamwork Stress tolerance Resilience Skilled at understanding quality issues and the consequences of non-compliance Demonstrate a concern for and understanding of customer needs
###

General