Job Description

How will you CONTRIBUTE and GROW?

Handles incoming customer related telephonic calls and emails first level communication in a timely and professional manner.
Solves and / or redirects customer queries and complaints where possible or ensures queries and complaints are redirected to the correct person / department.

Handles incoming customer related telephonic calls and emails first level communication in a timely and professional manner.

Solves and / or redirects customer queries and complaints where possible or ensures queries and complaints are redirected to the correct person / department.

Records customer orders on the ERP system and provides customers with system generated reference number.

Acts as a liaison between customer and Logistics to ensure satisfactory resolution.

Ensures customer communication regarding non-deliveries, short-deliveries, delivery delays,vehicle breakdowns and ETA of deliveries.

Crisis management of severe stock shortages.

Ensure that open sales orders and empty asset returns are investigated and cleared.

Generating of existing customer quotations as required.

Processing of new allocations as requested by customers and Sales Department and ensuring follow-up until delivery to customer.

Monitor full returned cylinders and advise customers of the Full Returns Penalty Policy. Invoicing of the penalty fees on a monthly basis.

Creating of orders and border documents for deliveries/ collections for Air Liquide Botswana.

Ensure manual books are kept in a secure place and that all manuals are recorded, processed and accounted for as required (Front-line CSR only).

Assist call-in customers at Reception and creates required delivery notes for industrial gasses, LPG, hardgoods and specgas equipment as required.

Perform any other reasonable task that may be required or requested in order to achieve the objectives and purpose of the position.



Are you a MATCH?

Matric

Relevant Tertiary qualification (Administration / business management or equivalent)

3yrs experience in Customer Service and Administration

Computer Literacy

Airliquide Offers, products and services

Airliquide organization and principal workflows

IT tools Skills (ERP System)

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Air Liquide