Customer Service / Order Entry Specialist
South Africa, South Africa
Job Description
Overview:
We are looking for a Customer Service and Order Entry Specialist to join the Triple Dip Industries team. This person will play a key role in managing customer interactions and ensuring accurate and timely order processing across our retail and direct-to-consumer channels.
Key Responsibilities:
- Answer inbound customer calls and emails professionally and promptly.
- Enter and process orders in Market Time and QuickBooks with 100% accuracy.
- Review customer notes and maintain updated records to prevent duplicate or incorrect orders.
- Transfer estimates to invoices and ensure order completion by deadlines.
- Communicate with customers, sales contractors, and warehouse teams.
- Track order progress and follow up on pending shipments.
- Provide product information and resolve basic customer inquiries.
- Ability to learn new systems and be tech savvy
- 2+ years of experience in customer service, order processing, or admin support.
- Excellent English communication and interpersonal skills.
- Strong data entry accuracy and attention to detail.
- Proficiency in Microsoft Office Suite.
- Ability to work under pressure during busy seasons
- 2+ Experience QuickBooks.
- Background in retail or consumer goods order management.
- Remote position; preference for candidates in Eastern Europe, South Africa, or the Philippines.
- Monday-Friday, 8:00 AM - 5:00 PM EST. (1 hour lunch)
Skills Required
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Job Detail
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Job IdJD1584937
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSouth Africa, South Africa
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EducationNot mentioned