Job Description

Customer Service Manager Sales
Pinetown - KwaZulu Natal - South Africa

Our client, a leading global hygiene & health company, is excited to add a Customer Service Manager to their growing team who will be responsible to assure efficient & accurate execution of Customer Service processes so that the company's sales processes are effectively supported, & to enhance processes & service through process improvements & digital transformation.

If you are someone who isn't afraid to challenge, innovate, experiment, & move at a fast pace, this role is for you.

Requirements:

• Degree in Business Administration or Commerce
• 6 years' experience in customer service operations, preferably in an FMCG environment
• 3 years' management experience in Customer Service
• Experience with SAP R3

Key Performance Areas:

• Manage order-to-billing process for all products' categories
• Plan, prioritize, & schedule the teams' activities
• Monitor status of activities to identify problematic areas & adapt measures to improve performance of the team
• Develop & monitor customer service indicators
• Manage complaint handling process & ensure timely response
• Develop, maintain, & monitor application of operating systems
• Ensure all reporting is regularly provided
• Interact with teams to secure service levels at the lowest distribution cost
• Manage, involve, & coordinate all customer service related projects
• Enhance processes & operations through digital transformation
• Research & implement new ways to improve the customer experience
• Develop & build strong relationships with key customers
• Accountable for performance management processes & responsible for consequence management within the department

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Kelly Sinclair Recruitment