Job Description

Is this you? You're a confident leader with a passion for service excellence. You thrive on motivating teams, streamlining operations, and enhancing the customer experience. Organised, analytical, and collaborative, you balance people management with process optimisation and bring a strong sense of accountability and quality to everything you do.
What you'll be doing (and why you'll enjoy it) You'll lead a high-performing Customer Service team in a mission-critical role, ensuring operational excellence and an outstanding client experience. From setting goals and coaching staff to redefining service workflows, you'll be hands-on in shaping the customer journey. You'll take ownership of feedback systems, manage escalations, and collaborate across departments to maintain service-level targets and drive continuous improvement. Your contributions will directly impact customer satisfaction, internal efficiency, and regulatory compliance.
Where you'll be doing it You'll be joining a specialist organisation operating at the intersection of science and innovation, supplying advanced laboratory technologies to clients across South Africa and the continent. Known for its technical expertise, progressive systems, and commitment to service, the company fosters a culture of excellence, integrity, and professional growth. It's a place where your voice matters, and your work makes a measurable difference.
What you'll need You'll ideally have a degree in Life Sciences or Business Management, with over 5 years' experience leading customer service teams-especially within CRM and ERP environments. Your background includes driving process improvements, working with quality systems (ISO 9001, ISO 13485), and using platforms like HubSpot or SAP B1. Attention to detail, strong planning skills, and the ability to prioritise are essential.
What you'll get A competitive monthly salary, provident fund, and annual performance bonus. You'll also gain the opportunity to lead within a quality-driven, people-focused business that values your leadership and impact
How to apply For a confidential discussion please contact Lindokuhle Modisane on (021) 035 1432 or send your CV to l.modisane@thetalentexperts.co.za. We appreciate that your CV might not be fully up to date. No problem, just send us what you have. We do respond to everyone! Just give us a few days to work through your application.

Skills Required