Job Description

Oxford University Press Southern Africa

Oxford University Press advances knowledge and learning of all kinds, from a child reading their first words to a researcher expanding the frontiers of their field. Our work is constantly evolving, and the possibilities are endless. We strive to help more and more people around the world achieve their potential.



Oxford University Press is a department of the University of Oxford. It is our mission to further the University's objective of excellence in research, scholarship, and education by publishing worldwide.

Customer Service Internship

(Internship position: 12 Month Contract)

This internship is designed to provide practical work experience to students who are in their final year of study (2025), or to recent graduates who have completed their qualifications and are seeking workplace exposure. The successful candidate will be offered a 12-month internship contract, starting on the 02 February 2026 and ending 31 January 2027.



This post is based in Goodwood, Cape Town.

Principal Accountabilities:

Provide an efficient and on time response to inbound calls and to process orders so that customer needs are met Answer calls in line with set standards to resolve customer queries Handle customer call courteously, efficiently, and promptly Receive product training to be able to promote products to customers Follow up with internal teams on customer queries Communicate progress of queries to customer Provide requested documentation to customer e.g., backorder reports, proof of deliveries, price lists etc. Gain exposure to and develop an understanding of: + The educational publishing industry
+ The customer service environment
+ OUPSA product
+ Supply chain, warehouse and distribution processes
+ Database maintenance
+ Data capturing
+ SAP, MS Office

Qualifications and Experience:

A diploma or degree in a relevant field Experience in a call centre or customer care role will be an advantage Computer literacy - Word, Excel, PowerPoint South African citizen Access to reliable transport

Attributes:

Ability and willingness to learn: Have an open mindset and attitude to learn Collaboration: Working with internal and external teams Initiative: Foster new ideas and solutions to projects and processes Resilience: Ability to work under pressure and meet tight deadlines Analytical thinking: Being able to analyse data

Closing date: 30 September 2025