Job Description

Danfoss is seeking an enthusiastic Customer Service Intern for a 12-month internship opportunity to establish and maintain good relationships with customers in Africa on behalf of the company by taking complete responsibility for each customer account as assigned. If you are a pro-active self-starter with a passion to learn, then Danfoss gives you the freedom to do so.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

• Inbound calls from customers with various questions and inquiries about Danfoss's products and services.
• Partnering with customers in conversation over phone or email to determine what products they need and when.
• Collaborating with other sales, transportation, fulfillment, and warehouse teams to ensure that we are delivering on our customer's expectations.
• Conducting analysis of a customer's forecast, trends in orders, and contract details to ensure we are staying ahead of their needs.
• Supporting fellow Customer Service team members, as needed, to ensure the team can achieve annual goals.
• Ensuring accuracy of logistics documentation and ensuring that our customers have all the documents that they need.

Background & Skills

The ideal candidate possesses these skills.

• A Matric Certificate.
• A maximum of 2 years' Call Center or Client facing experience.
• Exposure to logistics operations an added advantage.
• Exposure to an ERP system would be beneficial.
• Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem solving and time management skills.
• Sensitive to customers' needs and able to create good dialog with customers.

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss - Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset xe2x80x9caction speaks louder than wordsxe2x80x9d, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss