Job Description

Job Title: Customer Service / Executive Assistant
Salary: $1,800 - $2,200 USD/month (depending on experience; mid-level) | Monthly salary via Deel/Multiplier/Wise
Working hours: Eastern Time (8:30 AM - 4:30 PM ET, strict coverage)
Benefits: Potential for limited paid leave and KPI/bonus structure
Location: Remote (South Africa / Latin America preferred)
Employment Model: Direct Hire, Full Time, Independent Contractor
Start Date: ASAP
About the Company
We deliver accredited medical continuing education, both online and at live conferences. Our mission is to make learning efficient, engaging, and actionable for medical professionals. After a recent transition, we are rebuilding a lean, accountable team ready to execute at a high level.
Role Overview
This is a hybrid Customer Service + Executive Assistant role, designed for a proactive "Swiss Army Knife" operator who thrives on variety, responsibility, and clear outcomes. You'll cover frontline customer service, assist the COO directly, and ensure smooth operational execution during our busiest season.
Key Responsibilities
? Customer Service: Handle phones, inbox triage, and customer inquiries; resolve within SOPs and escalate only when necessary.
? E-Commerce / Admin Support: Process orders, confirmations, refunds, and exchanges. Maintain accurate records.
? Executive Support: Manage COO calendar, coordinate internal follow-ups, and liaise with vendors/partners.
? Documentation & SOPs: Follow existing procedures while proposing improvements for efficiency (EOS mindset).
? Q4 Surge Support: Help manage doubled call and shipping volume during peak season.
Required Skills & Experience
? Strong, confident phone presence and frontline CS experience.
? Proficient in Google Suite and basic e-commerce/admin platforms.
? Accurate data entry and ticketing/chat support familiarity.
? Ability to learn systems quickly and apply SOPs consistently.
? Bonus: Experience with light shipping/fulfillment coordination.
Soft Skills
? Strong accountability: own outcomes, close loops, no excuses.
? "Yes, if -- not No, because" mindset.
? Calm under pressure; able to multitask effectively.
? Reliable, punctual, and single-job focused during ET hours.
? Clear communication and respectful pushback when needed.

Skills Required