Customer Service & Ecommerce Administrator
Job Description
Job Summary Responsibilities: Daily handling of all customer and courier related queries with prompt resolution via phone, email, Live Chat, WhatsApp and social media channels Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution Day to day admin related tasks including product barcode catalogue maintenance, price comparisons, customer returns, courier tracking etc. Ensure the showroom is strikingly, effectively, accurately, and fully merchandised Liaise with Web Content and Design team on website merchandising and effect updates Have strong selling skills and techniques for showroom and online shoppers Requirements: Must be passionate about pets 2-3 years customer service experience (e-commerce environment is a bonus) Vet practice and / or pet industry, products, and nutrition experience Excellent communication skills (written, verbal and listening) Ability to multi-task Strong organizational and time management skills Computer literate in Excel, Word and Outlook Be comfortable navigating web-based platforms Must be fluent in English (other languages a bonus) Good physical health Own transportation Flexible approach to working hours with a willingness and ability to respond to the seldom needs of the role outside normal office hours
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Job Detail
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Job IdJD1250041
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRandburg, Johannesburg, South Africa
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EducationNot mentioned