Job Description

About Us:
Quantanite is a leading BPO provider known for delivering exceptional customer service and support solutions. We are dedicated to creating a dynamic work environment that values teamwork, innovation, and professional growth.
Position Overview:
We are looking for enthusiastic and empathetic Customer Service Representatives to join our
frontline support team. In this role, you will assist customers using a popular food delivery
platform, ensuring queries are resolved efficiently and interactions leave a positive impression.
Your ability to remain calm, problem-solve on the spot, and communicate clearly will be key to
your success.
Key Responsibilities
? Handle customer queries via phone, chat, and email in a courteous and timely manner
? Resolve concerns related to orders, payments, deliveries, and mobile app usage
? Communicate accurate information regarding delivery timelines, item availability, and
platform promotions
? Liaise with internal stakeholders such as logistics teams and third-party partners to
resolve issues
? Accurately document customer interactions and outcomes in the system
? Escalate unresolved matters with clarity and urgency, ensuring follow-through
? Proactively identify patterns or issues impacting customer satisfaction and share
feedback with team leads
Qualifucation and Experience
? Minimum of 1 year's experience in a customer service role, ideally in a high-volume
or on-demand environment (e.g. e-commerce, retail, logistics, or food delivery)
? Excellent verbal and written communication skills
? Strong problem-solving abilities and the ability to remain composed under pressure
? Tech-savvy and comfortable working across multiple digital platforms simultaneously
? A passion for helping others and delivering a great experience, even when challenges
arise
? Flexibility to work shifts, including evenings, weekends, and public holidays as needed
What We Offer:
? Benefits: Medical Aid allowance, provident fund (self-funded), group life, funeral cover
? Training: Comprehensive training programs to enhance leadership and customer service skills.
? Career Growth: Opportunities for career advancement and professional development within the company.
? Work Environment: A supportive and collaborative work culture focused on innovation and continuous improvement.

Skills Required