Customer Service Coordinator

Durban, KwaZulu-Natal, South Africa

Job Description

What you will enjoy doing
MAIN PURPOSE
To manage and maintain client relationships by ensuring efficient and accurate order fulfilment.
KEY DUTIES AND RESPONSIBILITIES

  • Review pricing on sales orders received from customers, approve, and accurately capture them in the system.
  • Monitor label stock based on orders received and flag the need for reorders where necessary.
  • Capture purchase orders in the Alpla purchase order system.
  • Coordinate with customers regarding delivery dates and follow up to ensure timely deliveries.
  • Compile Excel spreadsheets under supervision (initially).
  • Perform invoicing tasks under supervision.
  • Handle additional administrative functions as required.
S6 (Assure product conformity)
  • S6.3 Responsible to comply with all Hygiene requirements in the plant.
  • S6.2 Support complaint handling by reporting all identified non-conformities and support in the implementation of effective corrective actions determined by the process owner, when needed.
S10 (Ensure occupational health, safety and environment)
  • Ensure that HSE compliance in own area of responsibility.
  • Report any incident or unsafe conditions seen in the plant/ work area.
What makes you great
QUALIFICATIONS, SKILLS AND EXPERIENCE REQUIRED:
  • Minimum Matric with a relevant tertiary qualification.
  • 2-3 years of customer engagement experience.
  • Proficiency in Excel with above-average skills.
  • Strong ability to use systems and adhere to procedures.
  • Problem-solving skills and a knack for relationship building.
  • Team-oriented with the ability to work effectively in a collaborative environment.
  • Strong time management and resource allocation capabilities.
  • Ability to prioritize, plan, and perform tasks independently with minimal supervision.
ALPLA CORE COMPETENCIES VALUED:
  • Communication - clear, professional, and effective in verbal and written interactions.
  • Teamwork & Collaboration - Builds relationships, supports colleagues, and works toward shared goals.
  • Problem Solving & Decision Making - identifies problems, analyze data and finds solutions
  • Accountability & Resilience - remains flexible and composed in a fast-paced environment
  • Ethical Conduct & Integrity - Acts with honesty and adheres to Alpla policies and standards
  • Continuous Learning & Development - Continuously develops skills and knowledge and embraces feedback.
What you can expect working with us
  • Market-Related Salary
  • Professional working environment with Global Exposure
  • Pension Benefit
  • Medical Aid
  • Employee Assistance Program
  • We facilitate a smooth start through individual and accurate training and professional guidance and support.
  • We offer you a challenging task with a high degree of personal responsibility.
  • Your individual performance will be remunerated, and your development will be supported by us.
Note: Applicants who do not receive a response within 5 days after the closing date can safely assume that their application was unsuccessful.

Skills Required

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Job Detail

  • Job Id
    JD1647087
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Durban, KwaZulu-Natal, South Africa
  • Education
    Not mentioned