Customer Service Coordinator
Job Description
What Youll Do
a? Manage incoming customer queries via WhatsApp, email, and phone
a? Assist customers with online orders, deliveries, and product questions
a? Message customers about delivery cut-offs, delays, or order updates
a? Support our retail stockists with queries or small requests
a? Keep customer info up to date and help with order tracking
a? Support with coordinating marketing activations as required
a? Assist the team with other customer-facing admin tasks as needed
Who You Are
a? A great communicator - friendly, clear, and professional across all channels
a? Fast and efficient, with great attention to detail
a? A multi-tasking pro who can stay calm when things get busy
a? Comfortable using Google Sheets and quick to learn new systems
a? A team player whos positive, reliable, and ready to help wherever needed
Requirements
a? Undergraduate degree
a? Drivers license and vehicle - might need to support with ad hoc support
Skills Required
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Job Detail
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Job IdJD1586172
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned