Customer Service Coordinator
Job Description
Job Summary What You'll Do
? Manage incoming customer queries via WhatsApp, email, and phone
? Assist customers with online orders, deliveries, and product questions
? Message customers about delivery cut-offs, delays, or order updates
? Support our retail stockists with queries or small requests
? Keep customer info up to date and help with order tracking
? Support with coordinating marketing activations as required
? Assist the team with other customer-facing admin tasks as needed
Who You Are
? A great communicator - friendly, clear, and professional across all channels
? Fast and efficient, with great attention to detail
? A multi-tasking pro who can stay calm when things get busy
? Comfortable using Google Sheets and quick to learn new systems
? A team player who's positive, reliable, and ready to help wherever needed
Requirements
? Undergraduate degree
? Drivers license and vehicle - might need to support with ad hoc support
MH Solutions
Recruiter
Skills Required
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Job Detail
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Job IdJD1585835
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R19,000-22,000 per month
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned