Customer Service Consultant (Travel) Job in Lufthansa InTouch

Customer Service Consultant (travel)

Cape Town, WC, ZA, South Africa

https://www.mncjobs.co.za/company/lufthansa-intouch

Job Description

Assist customers with all travel related services and customer enquiries (Inbound & Outbound). Achieve, ensure and maintain optimal accessibility for customers to support the achievement of performance targets. Deliver exceptional and consistent customer service to ensure high-quality interactions and satisfaction in every customer engagement. Always maintain up-to-date product knowledge to ensure consistent and effective customer satisfaction. Meet daily productivity expectations, including call volume, response times, and resolution. Provide excellent customer service, resolve issues efficiently, and ensure a smooth travel experience for passengers.
Job Types: Full-time, Permanent

Pay: From R9185,00 per month

Application Question(s):

Do you have secondary education (Matric) with 50%+ achievement on subjects Geography/Tourism and Maths LIT/Pure Do you have at least 12 months experience working in an international Contact Centre Environment? Are you comfortable to work within a 24/7 shift environment? Are you available to start in the next 2 Weeks?
Work Location: In person