Customer Service Consultant
South Africa, South Africa
Job Description
Job Summary Our client is seeking a Customer Service Consultant for their team in Cape Town North.
Location: Cape Town Northern Suburbs
Requirements:
- Grade 12
- At least 2 years' experience in a call centre/customer support environment
- Computer literate - MS Outlook/Excel/Word & Internet.
- Professional communication skills in both Afrikaans and English.
- Formal business writing
- Own reliable transport and preferably reside in the Northern Suburbs.
- You will need Strong administration, organising, problem-solving and time management skills.
- Ability to remain calm, objective and self-controlled under pressure.
- Provide professional and exceptional support to both internal and external customers
- Advise and educate customers on the company procedures for the different product models
- Handling monthly account queries via telephone, WhatsApp chatbot and company ticketing system
- Create, assign, escalate, follow up and resolve tickets
- Build positive relationships with customers and collaborate with team members to ensure top-tier service
- Perform administrative duties such as follow-up of failed communications, updating customer profiles, and reporting
- Sending bulk emails and SMS's to customers
R15,000 per month
Death & Disability Cover
How to Apply via our website:
https://measuredability.com/jobseekers/
Greys Recruitment
Recruiter
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Job Detail
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Job IdJD1498124
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R15000 per month
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Employment StatusPermanent
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Job LocationSouth Africa, South Africa
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EducationNot mentioned