Job Description

Key Responsibilities: Customer Interaction: Communicate with customers through various channels (phone, email, chat, in-person) in a professional and courteous manner.
Actively listen to customer inquiries and concerns and provide appropriate solutions or information.
Handle a high volume of customer interactions efficiently. Issue Resolution: Assist customers in resolving problems, complaints, or technical issues related to products or services.
Collaborate with other departments or teams within the company to find solutions to complex issues. Product/Service Knowledge: Develop a deep understanding of the company's products, services, and policies to provide accurate information to customers.
Keep up-to-date with product updates and changes. Documentation: Maintain detailed records of customer interactions, issues, and resolutions.
Prepare reports and summaries to provide feedback to the company's management. Customer Support: Provide support for account-related issues, including billing, account setup, and account recovery.
Offer guidance on product usage and troubleshooting. Complaint Handling: Address customer complaints with empathy and professionalism.
Aim to resolve complaints to the customer's satisfaction while adhering to company policies. Customer Feedback: Collect and analyze customer feedback to identify trends, areas for improvement, and opportunities for enhancing the customer experience. Quality Assurance: Ensure that interactions meet or exceed established quality and service standards.
Continuously seek opportunities for self-improvement and skill development. Job Type: Full-time Salary: R6,000.00 - R6,500.00 per month Ability to commute/relocate:

• Langlaagte, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Education:

• High School (matric) (Preferred)

Willingness to travel:

• 100% (Preferred)

Application Deadline: 2023/11/10
Expected Start Date: 2023/11/13