Customer Service Consultant English Market Xr Cape Town
Cape Town, Western Cape, South Africa
Job Description
Tasks
- Effective and timely call handling
- Assures work meets all quality standards
- Assures work meets business productivity goals
- Seek opportunities for continual improvement.
- Embraces and promotes change.
- General Lufthansa and Star Alliance information on required markets.
- Flight reservation bookings, re-bookings and re-routings.
- Flexibility to a rotational shift.
E-mail address for inquiries
Benefits
Health Plan, Employee Assistance Program, Holidays, Life Insurance, Flight benefits
Behind the scenes
Video:
Lufthansa InTouch Cape Town
Want to make someone's day, every day? Join us!
Requirements
Assist customers with all travel related services and customer enquiries (Inbound & Outbound)
Provide excellent and consistent customer service to ensure service quality in dealing with customers at all times.
- 1 - 2years Customer Service Experience
- Fluent in English both verbal and written.
- Must have Mathematics or Geography or Travel & Tourism as a completed subject
- Proven customer service and sales skills.
- Good understanding of computer system and standard software.
- Availability and ability to work rotating shifts and public holidays.
Company
About Global Telesales (Pty) Ltd.
We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone's day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.
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Job Detail
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Job IdJD1290407
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned