Job Description

Join our team as Customer Service Consultant (Port Elizabeth, Eastern Cape) ZAF-Port Elizabeth To provide excellent customer service to HARTMANN South Africaxe2x80x99s customers through being knowledgeable of products and procedures, friendly and efficient to support HARTMANN South Africa to be best in class.
Your area of responsibility:

• The primary activity for a customer service consultant is to process orders accurately and efficiently.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• When required escalate queries and complaints to the correct department manager.
• General administrative duties including filing of completed orders and credit notes.
• Preparing correspondence and quotes and providing product knowledge on company products to clients.
• Assuring that back orders are released when stock is booked in and back-order reports completed weekly and sent to stock controller.
• Keeping the out-of-stock notice board up to date.
• Assuring that all returns are actioned accordingly, and that the customer credit gets completed.
• Sorting of post and internal print work.
• Booking out of sample requests and making sure the correct clients receive the samples.
• Building and maintaining a professional relationship with Hartmann customers.
• Maintain customer records by updating account information.

What we look for:

• Grade 12 (Matric)
• Excellent knowledge of MS Office
• Proficiency in English and Afrikaans
• Ability to multitask and prioritise daily workload
• Exemplary planning and time management skills
• High level verbal and written communications skills

Department: Customer Services Please send your application via our online portal to Tshego Moagi.