Customer Service Consultant
East London, EC, ZA, South Africa
Job Description
Customer Service Consultant
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Location: East London, South Africa
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Responsibilities:
Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents
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Requirements:
Proven customer support experience or experience as a Client Service Representative Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills * Ability to multi-task, prioritize, and manage time effectively
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Job Detail
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Job IdJD1480404
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEast London, EC, ZA, South Africa
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EducationNot mentioned