Job Description

About the job Customer Service Consultant (Dutch Speaking)
Our Client is a global leader in customer experience and BPO services, operating globally with over 100k employees. Headquartered in Europe, they serve industries in telecom, finance, and healthcare, delivering innovative, tech-driven solutions including AI-powered customer support.
Role Overview
As a Customer Service Consultant, you will be the primary point of contact for Dutch speaking customers seeking assistance with vehicle rentals. You will be responsible for handling inquiries, processing bookings, providing advice on vehicle options, and ensuring a seamless customer experience. Your excellent communication skills in Dutch, as well as your passion for customer service, will ensure that customers have a smooth and positive rental experience.
Job Location: Durban, South Africa
Candidate Location: South Africa
Work Type: On-site
Job Type: Full time/Permanent
Working Hours: Shifts between 9:00am - 9:00pm (GMT+2)
Requirements

• Fluency in Dutch (both written and spoken) is a must.
• Proven experience in customer service, preferably in the motor hire, automotive, or travel industry.
• Strong verbal and written communication skills in both Dutch.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional problem-solving skills with a customer-first approach.
• Knowledge of rental processes, vehicle types, and rental agreements (preferred).
• Proficient in MS Office and familiarity with booking/reservation systems.
• Ability to remain calm under pressure and resolve customer concerns effectively.
• Excellent interpersonal and communication skills in Dutch.
• Strong organizational skills and attention to detail.
• Problem-solving and conflict resolution abilities.
• Ability to work independently as well as part of a team.
• Flexibility and adaptability to changing customer needs.

Responsibilities:
Customer Interaction:

• Serve as the primary point of contact for Dutch-speaking customers via phone, email, and via telephone inquiries.
• Respond to customer inquiries about vehicle availability, rental terms, pricing, and services in Dutch.
• Provide expert advice on choosing the appropriate vehicle based on customer needs.

Booking & Reservations:

• Assist customers in Dutch with making reservations, managing rental dates, and processing bookings.
• Ensure accurate and timely input of customer information and booking details into the system.

Problem Resolution:

• Address and resolve customer complaints, issues, or concerns in a calm, professional, and effective manner in Dutch.
• Escalate complex issues to management when necessary.

Customer Education:

• Educate customers on rental policies, insurance options, vehicle maintenance, and return procedures in Dutch.
• Provide guidance on the use of additional services such as GPS, child seats, or roadside assistance.

Administrative Support:

• Process rental agreements, payments, and documentation accurately.
• Track customer feedback and assist in improving services based on insights.

Team Collaboration:

• Work closely with the fleet and operations teams to ensure vehicles are available, clean, and ready for customer pick-up.
• Contribute to the development and implementation of customer service best practices.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and customer-centric industry.
• Collaborative and supportive team environment.
• Growth and development opportunities within the company.

Skills Required