Customer Service Consultant
Cape Town, Western Cape, South Africa
Job Description
Responsibilities:
- Provide support to internal and external customers.
- Advise customers on the company procedures for the billing models.
- Handling monthly account and e-wallet queries via phone, WhatsApp and a ticketing system.
- Create, assign, escalate, follow up and resolving of tickets.
- Building relationships with customers and collaborating with the team.
- General administrative duties including follow ups of failed communication, updating customer profiles and reporting.
- Sending bulk emails and SMSa??s to customers.
- At least 2 years relevant experience.
- Matric certificate.
- Fully bilingual (Afrikaans and English)
- Excellent client service skills.
- Strong administrative skills.
- Ability to minimise escalations and further queries.
- Drivera??s License.
- Deadline driven.
- Good verbal and written skills.
- Computer literate.
- The ability to work under pressure.
Skills Required
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Job Detail
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Job IdJD1510753
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned