Customer Service Consultant
Cape Town, Western Cape, South Africa
Job Description
Requirements:
- At least 2 yearxc3xa2xc2x80xc2x99s experience in a similar role.
- Fully bilingual (Afrikaans and English)
- Excellent customer service skills
- Driverxc3xa2xc2x80xc2x99s license and own reliable transport
- Good verbal and written skills
- Computer literate.
- The ability to work under pressure.
- Provide professional and efficient customer service to internal and external customers.
- Advise and educate customers on company procedures, different billing modes and the administration, methods and processes it involves.
- Create, assign, escalate, follow up and resolve tickets for internal and external customer queries through company ticketing system, telephone, and email within the SLA.
- Build positive relationships with the client.
- Accurate updates and uphold of client profiles.
- Perform administrative duties with regards to follow ups, corrections, and reporting.
- Assist in sending bulk emails and SMSs to customers.
JobPlacements.com
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1258950
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationCape Town, Western Cape, South Africa
-
EducationNot mentioned