Customer Service Consultant

Bellville, Cape Town, South Africa

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Main Responsibilities Include:

Provide professional and exceptional support to both internal and external customers
Advise and educate customers on the company procedures for the different billing models
Handling monthly account and e-wallet queries via telephone, WhatsApp chatbot and company ticketing system
Create, assign, escalate, follow up and resolve tickets
Build positive relationships with customers and collaborate with team members to ensure top-tier service
Perform administrative duties such as follow-up of failed communications, update of customer profiles and reporting
Sending bulk emails and SMSs to customers

Requirements and Competencies:

Grade 12 and at least 2 years experience in a call centre/customer support environment
Strong administration, organising, problem-solving and time management skills
Computer literate MS Outlook/Excel/Word and Internet
Formal business writing and professional communication skills in both Afrikaans and English
Ability to remain calm, objective and self-controlled under pressure
Ability to think and act proactively to minimise escalations and further queries
Problem resolution driven, positive attitude & have a passion for service delivery
Own reliable transport and preferably reside in the Northern Suburbs.

Customer Service

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