Job Description

Your Role
As a Customer Service Representative, you will be responsible for internal sales administration and coordination in line with Brenntag South Africa's customer value proposition. The role ensures timely and accurate processing of sales orders, effective communication between internal stakeholders and customers, and high standards of service delivery to support business growth and customer satisfaction.
Responsibilities

• Check and confirm all received customer orders.
• Capture and process sales orders accurately onto the ERP system.
• Identify and report discrepancies relating to margins, pricing, and stock levels.
• Monitor and manage back-orders to ensure timely fulfilment.
• Assist Product Managers with inventory control by tracking usage patterns, new opportunities, and unusual order activity.
• Communicate regularly with Account Managers (AMs) and Product Managers (PMs) to optimise stock availability.
• Liaise with customers and operations to track deliveries and communicate any unforeseen delays.
• Handle customer queries and provide prompt feedback to Account Managers regarding customer activities and complaints.
• Identify potential sales leads and refer them to the appropriate Account Manager.
• Minimise operational costs and prevent unnecessary credit notes through process accuracy.
• Build and maintain strong relationships with internal and external customers.
• Ensure adherence to company service and quality standards.
• Prepare and submit weekly and monthly reports as required.
• Maintain accurate and up-to-date document management systems.
• Comply with company policies, procedures, and all Safety, Health, and Environment (SHE) standards.

Your Profile
You are a detail-oriented, service-driven individual with strong communication and administrative skills. You thrive in a fast-paced environment, can balance multiple priorities, and maintain accuracy under pressure. You are a proactive problem-solver who takes initiative to support sales and operations while ensuring a seamless customer experience.
Skills

• Excellent verbal and written communication skills.
• Strong organisational and administrative abilities.
• Proficiency in ERP systems and Microsoft Office (Excel, Outlook, Word).
• Customer-centric approach with problem-solving skills.
• High attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Collaboration and teamwork across departments.
• Basic understanding of inventory and order management principles.

Experience

• Minimum of 2-5 years' experience in customer service, internal sales, or sales administration (preferably within a chemical or manufacturing environment).
• Experience working with ERP systems for order processing and inventory management.
• Demonstrated ability to build and maintain customer relationships and resolve issues effectively.
• Exposure to working cross-functionally with sales, logistics, and product management teams.

Education

• Matric or NQF Equivalent.
• Tertiary qualification or certificate in Business Administration, Sales, Supply Chain, or a related field preferred.
• Must be computer literate in MS office.
• Working knowledge of SAP advantageous.

Our Offer
Competitive and fair salary
Retirement savings plan
Professional development opportunities
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Brenntag TA Team

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