Job Description

REQUIRED PROFILE
Fluent in English (spoken and written); British English fluency preferred.
Education completed or currently studying towards a Diploma or Degree preferred.
Matric/NQF Level 4 with minimum 30 credits.
2 years relevant inbound and outbound customer service experience.
2 years back-office experience.
Track record of success in meeting challenging targets and deadlines.
Knowledge of administration procedures.
Problem solving skills and initiative.
MS Word, MS Excel, MS Outlook, MS Internet - excellent.
CRM experience (Salesforce/Vonage or similar) preferred.
Ability to type 35+ words per minute.
Multi-channel focus (calls, emails, live chat, WhatsApp).
Key Attributes
UK cultural
Excellent Quality and adherance to KPI's/SLA's
Key Attributes
UK cultural awareness (covered in training).
Empathy, patience, resilience, and stress tolerance.
Strong communication skills.
Active listening and problem-solving abilities.
Attention to detail.
Team-orientated and positive attitude.
Adaptability, reliability, and accountability.
Emotional intelligence.
Tech-savvy and curiosity.
Excellent written and oral communication, presentation, and interpersonal skills.
Ability to use independent judgment and apply insight, always seeking to be proactive and assertive within the parameters of the job.
Ability to translate/interpret applications and data, presenting findings in a user-friendly and practical format.
Excellent administrative, analytical, and numeracy skills.
Goal-oriented outlook, takes initiative, and follows through proactively.
Leadership and mentoring abilities.
Excellent interpersonal skills and works effectively within a team environment.

Skills Required