Job Description

Job Title: Customer Service Associate
Location: Rosebank
About us: Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world's fastest-growing brands scale smarter, work faster, and deliver better service--every time.
We're not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MoBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.
If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you'll feel right at home here.
Role Overview:
The Customer Service Representative is responsible for delivering exceptional service to
customers, addressing inquiries, processing transactions, and ensuring a positive shopping
experience within a retail environment.
Key Responsibilities
? Greet and assist customers in a friendly and professional manner
? Answer questions about products, services, and store policies
? Provide accurate information regarding product features, pricing, and promotions
? Process sales transactions, returns, and exchanges efficiently
? Handle customer complaints and work to resolve issues promptly
? Stay informed about new products and services
? Uphold company standards for customer satisfaction and service quality
Required Skills & Qualifications
? Strong communication and interpersonal skills
? Ability to multitask and remain organized in a fast-paced environment
? Problem-solving skills and a positive attitude
? Basic math skills and familiarity with point-of-sale systems
? Flexibility to work various shifts, including weekends and holidays
? Previous retail or customer service experience preferred
What We Offer:
? Benefits:
Medical Aid allowance, provident fund (self-funded), group life, funeral cover
? Training:
Comprehensive training programs to enhance leadership and customer service skills.
? Career Growth:
Opportunities for career advancement and professional development within the company.
? Work Environment:
A supportive and collaborative work culture focused on innovation and continuous improvement.

Skills Required