Job Description

Job Title: Customer Service Associate-Fixed Term Contract
Location: Rosebank/ Sandton
About us:
Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world's fastest-growing brands scale smarter, work faster, and deliver better service every time.
We're not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MoBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.
If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you'll feel right at home here.
Role Overview:
Provide exceptional customer service by managing and processing customer orders and inquiries through multiple communication channels including phone, email, and web portals.Serve as the primary contact for customers, ensuring timely resolution of product or service issues to maintain high customer satisfaction and retention.
Key Responsibilities
? Respond proactively to customer inquiries via phone, email, and online channels.
? Manage and process customer orders, including order entry and follow-up.
? Resolve product or service problems by identifying issues, explaining solutions, and
ensuring resolution.
? Assist customers with online ordering and provide detailed product information.
? Maintain up-to-date knowledge of products and services to support customers
effectively.
? Collaborate with internal teams such as order entry, billing, and manufacturing to fulfill
customer requests.
? Meet or exceed call center goals and service level agreements.
? Participate in training and coaching sessions to improve performance.
? Support special projects and assist in updating pricing and promotional materials as
needed.
? Assist customers with placing orders, tracking shipments, and processing returns or
exchanges.
? Resolve issues related to sizing, customization, availability, and payment.
? Escalate unresolved issues to supervisors or relevant departments when necessary.
Required Skills & Qualifications
? High school diploma required; college degree or equivalent experience preferred.
? 1-2 years of customer service experience, preferably in a high-volume call center.
? Strong communication, problem-solving, and technical skills.
? Ability to multitask and navigate multiple software systems efficiently.
? Detail-oriented with the ability to manage multiple tasks simultaneously.
? Proficiency in Microsoft Office and customer service platforms.
? Flexibility to work extended hours during peak periods.
What We Offer:
? Benefits: Medical Aid allowance, provident fund (self-funded), group life, funeral cover
? Training: Comprehensive training programs to enhance leadership and customer service skills.
? Career Growth: Opportunities for career advancement and professional development within the
company.
? Work Environment: A supportive and collaborative work culture focused on innovation and continuous
improvement.

Skills Required