Job Description

Job Title: Customer Service Associate/GT
Location: Rosebank/Sandton
About Us:
Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world's fastest-growing brands scale smarter, work faster, and deliver better service--every time.
We're not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MoBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.
If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you'll feel right at home here.
Job Summary:
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team.You will play a key role in delivering engaging, learner-centred education to diverse student populations across international markets. This role is ideal for an educator who thrives in dynamic environments, embraces technology-enabled learning, and is passionate about shaping future-ready learners.
Key Responsibilities:
Teaching & Learning Excellence

• Deliver high-quality instruction aligned to global curriculum standards and learner outcomes.
• Design and implement engaging lesson plans that accommodate diverse learning styles and cultural contexts.
• Assess learner performance and provide timely, constructive feedback to support academic growth.

Learner Engagement & Support

• Maintain accurate academic records, attendance, and progress reports.
• Create an inclusive, supportive, and motivating learning environment.
• Support learners with varying abilities and backgrounds to achieve academic success.
• Encourage critical thinking, collaboration, and active participation.

Curriculum & Content Development

• Contribute to curriculum development, lesson resources, and assessment materials.
• Adapt content for different regions, age groups, and delivery formats (online or classroom-based).
• Collaborate with academic teams to continuously improve teaching quality and outcomes.

Quality Assurance & Compliance
Adhere to academic policies, teaching standards, and quality benchmarks
Participate in teaching evaluations, peer reviews, and professional development initiatives.
Experience and Qualification:

• 3-5 years of teaching experience in a formal or global education environment.
• Bachelor's degree in Education or a subject-specific field (Postgraduate teaching qualification
• Experience teaching diverse or international learner groups.
• Strong classroom management and learner engagement skills.
• Proficiency in digital learning platforms and virtual teaching tools.
• Excellent communication, presentation, and interpersonal skills.

What We Offer:
? Benefits: Medical Aid allowance, provident fund (self-funded), group life, funeral cover
? Training: Comprehensive training programs to enhance leadership and customer service skills.
? Career Growth: Opportunities for career advancement and professional development within the
company.
? Work Environment: A supportive and collaborative work culture focused on innovation and continuous improvement

Skills Required