Customer Service And Sales
Cape Town, WC, ZA, South Africa
Job Description
Customer Service Representative
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Position Overview:
We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, resolving inquiries, and ensuring customer satisfaction.Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer issues and complaints with patience and efficiency. Provide accurate information about products and services to customers. Maintain customer records and update account information as needed. Collaborate with other departments to address customer needs and improve service quality. Identify and escalate complex issues to appropriate personnel for resolution. Follow up with customers to ensure their issues are fully resolved. Maintain a positive and empathetic attitude towards customers at all times. Adhere to company policies and procedures while providing top-notch service.
Qualifications:
High school diploma (Grade 12) or equivalent; a bachelor's degree is a plus. Proven experience in customer service or related field. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to multitask and manage time effectively. Proficient in using customer service software and tools. Ability to work independently and as part of a team.
Positive attitude and a commitment to providing outstanding service.
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Job Detail
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Job IdJD1538675
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned