Job Description

Customer Service and Marketing Associate
Umhlanga. Are you a people-person with a creative streak? Do you love building strong customer relationships while bringing brands to life through marketing? This exciting opportunity is perfect for someone who thrives at the intersection of customer service and marketing.
In this role, you'll play a key part in delivering outstanding customer experiences while supporting marketing initiatives that drive engagement, loyalty, and sales. If you're organised, adaptable, and enjoy wearing multiple hats, we'd love to hear from you.
Key Responsibilities
Handle customer enquiries via phone, email, and social media
Process orders, returns, and warranty claims
Resolve issues professionally and maintain accurate customer records
Support digital marketing campaigns, email marketing, and website content
Manage social media channels with engaging, on-brand content
Assist with branding, content creation, and event planning
What We're Looking For
Strong written and verbal communication skills
1-2 years' experience in customer service, marketing, or a related role
Matric
Marketing or Business Degree preferred
Computer literate: Microsoft Word, Excel
Pastel knowledge advantageous
Confidence using CRM systems, email marketing tools, and social media platforms
Basic understanding of digital marketing principles
Experience with design platforms is advantageous
Highly organised, with strong time management and multitasking abilities
Creative, detail-oriented, and brand-conscious
Professional, empathetic, and customer-focused approach
Team player with adaptability, initiative, and problem-solving skills
Travel will be required to Johannesburg, Cape Town, and possibly George Apply:

Skills Required