Customer Service Agents
Cape Town, WC, ZA, South Africa
Job Description
Main purpose
The primary role of a Customer Service Agent is to facilitate the resolution of customer queries. You'll ensure that every customer interaction reflects the values of the RCS brand, prioritizing a consistent and positive customer experience.
Key responsibilities
Handle both inbound and outbound calls, as well as managing customer email inboxes + social media platforms
Analyze customer issues to find and provide the best solutions
Communicate relevant information clearly, both verbally and in writing
Use your knowledge, good judgment, and established procedures to make effective decisions in various situations
Organize and complete daily, weekly, and monthly administrative and ad hoc tasks in a timely manner
Ensure all service level agreements are met consistently
Key competencies
Professional telephone etiquette
A strong customer-oriented mind-set
Excellent problem-solving abilities
Exceptional attention to detail
Good numerical skills
Qualifications, Skills and Experience
Grade 12 or Matric certificate.
1-2 years of contact centre experience in a similar role is a strong advantage. Prior customer service experience in the finance industry is also a significant plus.
Proficiency in computer literacy, specifically with Microsoft Outlook, Word, and Excel.
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Job Detail
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Job IdJD1519763
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned