Job Description

About Our Client:

Our client is a leading provider of vascular care services, specializing in the treatment of venous.

insufficiency and related conditions. With a commitment to providing compassionate care to patients of all

backgrounds and income levels, we are seeking dedicated individuals to join our team as Customer Care

Representatives. If you possess excellent communication skills, technical expertise, and a genuine desire to

help others, we invite you to apply for this exciting opportunity.

Position Overview:

As a Customer Care Representative, you will play a crucial role in providing support to our patients, many.

of whom are older individuals with lower income and various medical conditions. Your primary

responsibility will be to ensure exceptional customer service through effective communication, technical.

skills, and empathy. The ideal candidate will have a crisp and clear English accent, excellent computer.

skills, and the ability to multitask efficiently. A background in Sales is an added advantage.

Key Responsibilities

Communication and Empathy:

• Engage with patients in a compassionate and empathetic manner.
• Demonstrate active listening and patience when addressing their concerns and questions.
• Recognize the needs of individuals seeking vein-related treatments and offer reassurance.
• Comprehend and follow written scripts during customer interactions.
• A strong sense of resilience.

Technical Skills:

• Operate two computer screens simultaneously to access patient information efficiently.
• Complete typing tests to maintain excellent typing skills.
• Utilize Microsoft Teams, SharePoint, and Outlook email systems effectively.

Sales:

• Apply the SOTBOS model (Selling on the Benefits of Our Services) to engage potential patients

effectively.

• Exhibit clarity of speech and strong sales skills when discussing treatment options.
• Facilitate patient appointments and bookings.

Adaptability:

• Understand the unique needs of our patients and offer the best solutions to suit their needs.
• Adapt to various communication styles, especially from older patients who may have more.

questions.

Must-haves:

• Cultivate a curious and optimistic attitude.
• Exhibit a willingness to learn about vein-related treatments and procedures.
• Demonstrate patience when assisting patients in navigating their healthcare journey.

Qualifications:

• Crisp English accent and excellent English comprehension.
• Sales experience and the ability to follow a sales script.
• Excellent multitasking skills, including operating two screens.
• Typing proficiency (typing test required during the interview process).
• Familiarity with Microsoft Teams, SharePoint, and Outlook email communication.
• Compassion, empathy, and strong people skills.
• Ability to adapt communication to address the needs of older patients.
• Previous experience in a customer care or call center role is a plus.

Personality Traits:

• Responsible and dependable.
• Energetic and excited about helping people.
• Curious and willing to learn.
• Optimistic and patient.

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