Customer Service Agent Uk Hours
Cape Town, Western Cape, South Africa
Job Description
Key Responsibilities
- Manage inbound and outbound voice calls relating to patient medical billing and invoice queries.
- Provide accurate information and clear explanations of charges, invoices, payment terms, and account balances.
- Actively chase debt using all communication methods, primarily by phone
- Outbound calling for pre-patient registration
- Resolve billing-related concerns or escalate complex issues to the appropriate teams.
- Assist patients with payment arrangements and account queries.
- Record all interactions accurately in the CRM.
- Handle sensitive billing discussions with empathy, discretion, and professionalism.
- Meet defined performance metrics (quality, productivity, and customer satisfaction).
- Adhere strictly to UK data protection regulations (GDPR) and company compliance standards.
- Excellent verbal communication and active listening skills.
- Ability to explain billing and invoice details clearly and confidently.
- Strong problem-solving and conflict-resolution skills.
- High attention to detail and accuracy in handling financial queries.
- Customer-first mindset with empathy and patience.
- Ability to remain professional in sensitive or high-pressure interactions.
- Previous experience in a contact centre or customer service environment (billing/medical billing experience preferred).
- Minimum Grade 12 / equivalent qualification.
- Exposure to billing, invoicing, or financial processes advantageous.
- Confident system navigation and call-handling skills.
Skills Required
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Job Detail
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Job IdJD1542165
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R8,000 per month
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned