Customer Service Agent
Job Description
We are looking for a Customer Service Agent to join our team in the retail industry. In this role, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and resolving any issues they may have. As a Customer Service Agent, you will play a crucial role in maintaining customer satisfaction and building strong relationships with our clientele.
Responsibilities
Provide friendly and professional service to customers, either in-person, over the phone, or through electronic communication channels
Assist customers with inquiries, concerns, and complaints, striving to achieve resolution in a timely manner
Process orders, returns, and exchanges, ensuring accuracy and efficiency
Maintain product knowledge to answer customer questions and make appropriate recommendations
Collaborate with fellow team members and other departments to address customer needs and improve processes
Handle cash, credit, and debit transactions with precision, in accordance with company policies and procedures
Develop and maintain a comprehensive understanding of our products and services, staying up to date with new releases and
promotions
Qualification:
NQF 4 Equivalent, Matric Certificate or Higher
Candidate must be eligible to work in South Africa.Strong communication skills, both verbal and written, with the ability to effectively interact with customers and colleagues
Excellent problem-solving skills, with the ability to handle challenging situations with patience.
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1272684
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationKlerksdorp, North West, South Africa
-
EducationNot mentioned