Customer Service Agent
Johannesburg, Gauteng, South Africa
Job Description
Job Summary
Minimum Education and Experience required:
- Preferably a tertiary education.
- Minimum of 5 years within a call centre environment including night shifts.
- Knowledge of customer service principles and practices.
- Numeric, oral, and written language applications (30+ wpm).
- Excellent relationship building skills.
- Psychological analysis ability.
- Strong negotiation skills.
- Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
- Apply techniques to convert new registrations and then maintain client retention.
- Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
- Work day and night shifts (6am - 6pm & 6pm - 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.
- Communication with clients is via email, phone, and chat.
- Vibrant and Passionate
- Proactive and self-motivated
- Good team spirit
- Adaptability
- Attention to detail and accuracy
- Ability to work well under pressure
- Customer Service Agent
- Customer Service Principles
- Customer-oriented
- Promoting
- Outbound calls
- Client retention
- Customer relationships
- Negotiation skills
- Fluent in English
- Strong sales background
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Job Detail
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Job IdJD1251788
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R14500 per month
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned