Customer Service Agent
Johannesburg, Gauteng, South Africa
Job Description
Key Responsibilities
Customer Interaction:
- Respond promptly to customer inquiries through chat platforms, ensuring a high standard of professionalism and accuracy.
- Provide technical support and troubleshooting for fibre-related services and equipment.
- Escalate unresolved issues to technical teams or higher management as necessary.
- Diagnose and resolve connectivity issues, account discrepancies, and other service-related concerns.
- Track and follow up on customer complaints, ensuring a timely resolution.
- Educate customers about product features, pricing, and promotions.
- Assist customers with setup instructions and user guides for fibre services.
- Maintain accurate and detailed records of customer interactions in CRM systems.
- Provide feedback and suggestions for improving customer service processes and tools.
- Work closely with the technical and sales teams to ensure customer needs are met.
- Share customer feedback with relevant departments to improve service delivery.
Education:
- High school diploma or equivalent. A degree or certification in a relevant field is a plus.
- Minimum 1-2 years of experience in customer service, preferably in the telecommunications or fibre industry
Skills Required
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Job Detail
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Job IdJD1574109
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R96,000-144,000 per year
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned