Customer Service Agent Job in Moladira Skills

Customer Service Agent

Johannesburg, GP, ZA, South Africa

https://www.mncjobs.co.za/company/moladira-skills

Job Description

Key Responsibilities

Customer Interaction:

Respond promptly to customer inquiries through chat platforms, ensuring a high standard of professionalism and accuracy. Provide technical support and troubleshooting for fibre-related services and equipment. Escalate unresolved issues to technical teams or higher management as necessary.

Issue Resolution:

Diagnose and resolve connectivity issues, account discrepancies, and other service-related concerns. Track and follow up on customer complaints, ensuring a timely resolution.

Knowledge Sharing:

Educate customers about product features, pricing, and promotions. Assist customers with setup instructions and user guides for fibre services.

Documentation:

Maintain accurate and detailed records of customer interactions in CRM systems. Provide feedback and suggestions for improving customer service processes and tools.

Collaboration:

Work closely with the technical and sales teams to ensure customer needs are met. Share customer feedback with relevant departments to improve service delivery.

Qualifications and Experience

Education:

High school diploma or equivalent. A degree or certification in a relevant field is a plus.

Experience:

* Minimum 1-2 years of experience in customer service, preferably in the telecommunications or fibre industry